Legal
Refund Policy
This document is provided for legal review and may be updated.
Before provisioning
If an order has been paid but the simulated account has not yet been provisioned, you may request a refund by contacting support with your order reference.
After provisioning
Once a simulated evaluation account has been provisioned, the service has been delivered and the evaluation fee is generally non-refundable.
Duplicate or failed payments
Duplicate payments, or payments for orders that we cancel or cannot verify, are refunded to the original payment channel after review.
How to request
Open a support ticket from your dashboard or message us on WhatsApp with your order reference. Every refund decision is recorded against the order.
All accounts are demo/simulated accounts. No live market execution is provided through this platform.